Privacy Policy

Straitflow ("we," "us," or "our") operates straitflow.com (the "Site") and provides supply chain intelligence services (the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Site or use our Service.

By using the Site or Service, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide directly:

• Email address (when subscribing or contacting us)
• Payment information (processed securely by our third-party payment processor — we do not store credit card numbers)
• Company watchlist preferences and alert configuration
• Communications you send to us

Information collected automatically:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited and time spent on the Site
• Referring URL

We use minimal cookies necessary for Site functionality. We do not use advertising cookies or third-party tracking pixels.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Deliver supply chain intelligence alerts to your email
• Process subscription payments
• Respond to your inquiries and support requests
• Send service-related communications (account confirmations, billing notices, security alerts)
• Detect, prevent, and address technical issues

We do not sell, rent, or share your personal information with third parties for their marketing purposes.

3. Data Sources

Straitflow analyzes publicly available US customs and international trade data to generate supply chain intelligence. This data is sourced from public government records and publicly accessible trade databases. We do not access, collect, or use any private or proprietary data belonging to the companies referenced in our alerts.

The intelligence and narratives in our alerts are generated using artificial intelligence and are provided for informational purposes only.

4. Third-Party Service Providers

We use a limited number of third-party services to operate the Service:

• Payment processing: Your payment information is handled by our payment processor. We do not store your full credit card number on our servers.
• Email delivery: We use third-party email infrastructure to deliver alerts and communications.
• Hosting: Our Site and Service are hosted on third-party infrastructure providers.

These providers are contractually bound to protect your information and may only use it to perform services on our behalf.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription, we will retain your information for up to 90 days to facilitate reactivation, after which it will be deleted. You may request immediate deletion at any time by contacting us.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Cancel your subscription at any time
• Opt out of non-essential communications

To exercise any of these rights, contact us at [email protected].

8. Children's Privacy

The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Effective Date." Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Straitflow
Email: [email protected]
Website: straitflow.com